BTS Outsourcing

BTS provides companies with employment staffing services and Business Process Outsourcing Services (BPO) directly from the Philippines. Our team members are college educated, experienced professional and speak proper fluent proper English.

Services

BTS offers a full range of personnel that can support your business practice. Our team members include accountants, administrative, medical support staff, telemarketers, sales support, engineers, and many other degreed professionals.

Solutions

Our team members go through our comprehensive employee training on specific client programs and industry issues. No single solution fits the needs of each business, therefore; each of our solutions are customized based upon information provided by our clients.

Benefits

BTS offers economic alternatives to hiring full time employees. Our team members are fluent in English, degreed, qualified, and experienced professionals in their field. To find out more about all the services BTS offers please read more.

Inbound Call Center Services
We use and deploy best-in-class call center technology, with VOIP Cisco Call Manger System and connectivity services backed by at&t. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents.

Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries.

The range of services in the inbound call center services include:

•Phone Answering Service
•Product Information Requests
•800Answering Services
•Medical Answering Services
•Customer Service
•Application / Claims processing
•Subscription services
•Billing queries, etc.
•Sales and order fulfillment
•Order taking
•Sales closures
•Up-selling and Cross-selling

•Technical Support/ Help desk
•Troubleshooting for products and services