BTS Outsourcing

BTS provides companies with employment staffing services and Business Process Outsourcing Services (BPO) directly from the Philippines. Our team members are college educated, experienced professional and speak proper fluent proper English.

Services

BTS offers a full range of personnel that can support your business practice. Our team members include accountants, administrative, medical support staff, telemarketers, sales support, engineers, and many other degreed professionals.

Solutions

Our team members go through our comprehensive employee training on specific client programs and industry issues. No single solution fits the needs of each business, therefore; each of our solutions are customized based upon information provided by our clients.

Benefits

BTS offers economic alternatives to hiring full time employees. Our team members are fluent in English, degreed, qualified, and experienced professionals in their field. To find out more about all the services BTS offers please read more.

Outsourcing Inbound Customer Services
The BTS Advantage
Outsourcing inbound customer services to BTS is a good option as the call center industry in the country is on an upward spiral. A large pool of highly educated professionals who speak English, world class facilities and infrastructure, increasingly good telecom connectivity, and the capability to handle a range of services, are just some of the reasons why outsourcing inbound customer support to BTS is so popular.

Why outsource inbound customer services to BTS?
There are a number of factors that may restrict an organization’s customer support service delivery such as limited resources, high attrition rates among technical personnel or prohibitive infrastructure and labor costs. Whether it is order taking, conducting surveys, registration services, direct marketing, web customer service or technical support, outsourcing inbound customer services to BTS has many advantages.

What are the advantages of outsourcing inbound customer services to BTS?
Language
BTS has the second-largest English-speaking population in the world. English is the principal language for business transactions in BTS. BTS also has the call center capability for Spanish, German, French and other major languages of the world.

Manpower
BTS has the second largest and the fastest growing pool of technical manpower. There is high availability of educated, computer literate and English speaking customer care professionals

Infrastructure
•BTS have invested a major part of it’s resources to at&t international dedicated high strength telecommunication network. This telecommunication network enables instantaneous high-speed transfer of voice and data across the globe.
•Able to provide critical Voice Over IP systems regardless of the customer’s. They deploy the best of telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over ninety- nine percent
•With intelligent scripting programs, advanced learning and development teams, and Quality First processes, you may rest assured that frequently changing information is always conveyed accurately. Even advanced users can access the information they need quickly to resolve their questions – on the first inquiry
•Each technical support representative has direct access to the Internet to allow them to access on-line problem tracking systems, FAQs, knowledge base and account information
•Fast and dedicated Internet connectivity
•State-of-the-art call center technology
•100%-automated desks with first rate and perfect computerization
•24×7support due to availability of quality manpower in multiple work timings, uninterrupted power supply owing to constant power back-up
•Sufficient voice and data communication systems
•Continuous call reception due to flawless duplicated system
•Leased fiber optic circuit from BTS to various destinations in the world
•Legislative Framework
•Highly liberal Government policies on call center operations
•Maintains high cost-competitiveness in service sectors
•Proactive Government – 10 year tax holiday
Cost Benefits
BTS companies can provide inbound customer support services at competitive costs compared to the same services in other countries

Rigorous selection processes to hire best-of-breed customer support representatives
In order to provide the best possible inbound customer support to your company, inbound call centers in BTS take the following skills into account while hiring:

•Accent and conversation skills
•Technical skills, certifications and degrees
•Competence
•Call center etiquette
•Internet skills
•Sales skills