BTS Outsourcing

BTS provides companies with employment staffing services and Business Process Outsourcing Services (BPO) directly from the Philippines. Our team members are college educated, experienced professional and speak proper fluent proper English.

Services

BTS offers a full range of personnel that can support your business practice. Our team members include accountants, administrative, medical support staff, telemarketers, sales support, engineers, and many other degreed professionals.

Solutions

Our team members go through our comprehensive employee training on specific client programs and industry issues. No single solution fits the needs of each business, therefore; each of our solutions are customized based upon information provided by our clients.

Benefits

BTS offers economic alternatives to hiring full time employees. Our team members are fluent in English, degreed, qualified, and experienced professionals in their field. To find out more about all the services BTS offers please read more.

Key Purpose
■Providing customers with a dependable method of contact, through the channel of their choice, and having their questions answered in a professional manner.
■A strong brand image by providing service professionals who have access to accurate, up-to-date information and can assist customers with timely issue resolution.
■Capturing customer service information regarding areas of service issues and customer needs to be analyzed for adaptation into market opportunities.
■Integrating operations platforms, with the ability for work inter-flow between outsourced customer contact centers, other third party vendors and internal centers as necessary.
■Supporting multiple communications channels (Telephony, IVR, Chat, Email, Facsimile, etc.) as necessary or desired, providing customer relation processes that are both proactive and reactive to customer demands.
■Providing a centralized database and offering customers an easily accessible point of contact through the e-media communication channel of their choice.
■Offering flexibility to accommodate dynamic shifts in workload and associated staffing requirements.